For existing customers
Customer Portal
A secure, login-only space for our existing clients — track your jobs, review invoices and raise new requests, all in one place.
Account login
Log in to your Broadsafe account
The Customer Portal is reserved for clients with an active Broadsafe Maintenance account. There is no public sign-up — access is set up by our team when your account begins, so you can head straight to the login screen.
- One secure place for jobs, invoices and requests.
- Available wherever you work, on any device.
- No spreadsheets to chase — your records stay up to date.
Existing customers
Sign in to your account
Use the email address and password set up for your account to open your secure dashboard. The login screen will guide you the rest of the way.
Secure, encrypted login
Inside the portal
Everything for your account, in one dashboard
Once you are logged in, the portal puts the day-to-day essentials of working with us right at your fingertips.
Track your jobs
See scheduled, in-progress and completed work across every one of your sites — with status, dates and assigned teams in one place.
View invoices & statements
Open current and past invoices, check what has been paid and download statements for your records whenever you need them.
Log new requests
Raise a maintenance request or quote enquiry directly to our team and follow it through to completion without a single phone call.
Access your documents
Find quotes, reports and service records tied to your account, kept neatly together and ready to download.
Forgot your password?
No problem. Use the “Forgot password?” link on the login screen to reset it — you will receive an email with steps to set a new one. If you are still stuck, our team is happy to help.
Not a customer yet?
Let’s get your account started
The portal is only for existing clients, but joining is easy. Tell us about your sites and what you need looked after, and we will set up your account and access. Broadsafe Maintenance serves Greater Brisbane and Ipswich with ISO 9001 certified facility management.
Your information is safe
Privacy and security, taken seriously
We know your account holds information that matters to your business. Here is how we keep it protected.
Encrypted connection
Every session runs over a secure, encrypted connection so your account information stays private in transit.
Your data, your account
You only ever see information tied to your own organisation — nothing belonging to another client is visible to you.
Built on trusted practice
As an ISO 9001 certified business, we apply the same care to handling your information as we do to servicing your sites.
Ready to pick up where you left off?
Log in to your account