Privacy Policy

Last updated: 12 June 2026

Broadsafe Maintenance Pty Ltd (“Broadsafe Maintenance”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains what personal information we collect through our website and during the course of providing facility management services, why we collect it, how we store and use it, and the choices you have. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What personal information we collect

We only collect personal information that is reasonably necessary for our business activities. When you contact us through the enquiry form on this website, we may collect:

• Your name;
• Your email address;
• Your phone number;
• The service you are enquiring about; and
• Any details you choose to include in your message.

In the ordinary course of delivering services we may also collect site addresses, billing details and information relevant to scheduling and completing work. We do not collect sensitive information (such as health, racial or political information) and ask that you do not send it to us through the website.

2. Why we collect it

We collect your personal information so that we can:

• Respond to your enquiry and provide a quote;
• Arrange, schedule and deliver the services you request;
• Communicate with you about your job, account or follow-up work;
• Maintain accurate business and client records; and
• Meet our legal, insurance and quality-assurance obligations.

3. How we store and use your information

Enquiries submitted through our website are sent to our team and recorded in our secure client relationship management (CRM) system, which we use to manage quotes, jobs and ongoing client communication. Access to the CRM is restricted to authorised Broadsafe Maintenance personnel. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure — including access controls, secure passwords and limiting access to those who need it to do their job.

4. Disclosure — we do not sell your information

We do not sell, rent or trade your personal information to third parties. We may share limited information with trusted service providers who help us run our business (for example, our CRM and email providers), but only to the extent needed to deliver our services and subject to appropriate confidentiality obligations. We may also disclose information where required or authorised by law.

5. How long we keep it

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, taxation, insurance and record-keeping obligations). When information is no longer required, we take reasonable steps to securely delete or de-identify it.

6. Accessing and correcting your information

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period. If we are unable to provide access or make a correction, we will explain why.

7. Cookies

Our website uses only essential and functional cookies and does not currently run third-party analytics or advertising trackers. For more detail, please see our Cookie Policy.

8. Complaints

If you believe we have mishandled your personal information, please contact us first so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, with the “last updated” date shown above.

10. Contact us

If you have any questions about this policy or how we handle your personal information, please contact us at info@broadsafemaintenance.com.au or call 0425 307 520.