Help & answers
Frequently Asked Questions
Everything you need to know about working with Broadsafe Maintenance — from service areas and certifications to contracts and emergency response.
Your questions
Clear answers, no jargon
We keep facility management simple. Below are the questions clients ask most often. Can’t find what you’re after? Our team is happy to talk it through.
- Call us 0425 307 520
- Email info@broadsafemaintenance.com.au
- Office hours Mon–Fri, 7:00am – 5:00pm
What areas do you service?
We service Greater Brisbane and the Ipswich region, including Ipswich, Springfield, Bundamba, Brisbane CBD, Logan, Goodna, Booval and Redbank.
Is Broadsafe insured and certified?
Yes. Broadsafe Maintenance is ISO 9001 certified, fully insured and WorkCover compliant. ABN 66 617 226 105.
Can you handle multiple services under one contract?
Yes — many clients combine maintenance, cleaning, security and specialised services under a single account manager with consolidated reporting.
Do you offer emergency and after-hours service?
We provide 24/7 emergency response for facilities clients and schedule most cleaning and maintenance outside business hours.
How do I request a quote?
Use our contact form or call 0425 307 520. Your enquiry goes straight to our team and we’ll arrange a site assessment and quote.
I’m an existing customer — how do I access my account?
Existing customers can log in through our Customer Portal to view their account in our CRM. New to Broadsafe? Get in touch and we’ll set you up.
Still have questions?
Let’s talk about your site
Tell us what you need and we’ll arrange a site assessment and a clear, no-obligation quote — serving Greater Brisbane and Ipswich.